Customer Service


Terms & Conditions


Our normal method of shipment is UPS. We guarantee you satisfaction with our products.
If not fully satisfied within 5 days of receipt of the item ordered, you may exchange it,
or receive a refund for your purchase. 
Below are our return conditions:

Items which have been authorized for a return MUST be given a Return Merchandise Authorization
Number from New Dimensions Customer Service Staff (800) 536-5647. 
All Returned items must be in
resalable condition. 
Replacement items will be shipped or credit issued after the material is
received, inspected, and approved - based on the price New Dimensions originally received for
the material.


Terms and Conditions of Sale:


  • All prices are U.S. dollars.

Credit Card Purchase

Purchaser's credit card will not be charged until the time of shipment.


No allowance has been made, nor shall we be liable directly or indirectly for, delays of carriers
or delays from labor difficulties, shortages, strikes or stoppages of any sort, fires, accidents,
failure or delay in obtaining materials or manufacturing facilities, acts of government affecting us
directly or indirectly, bad weather, or any causes beyond our control or causes designated as Acts
of God or force nature by any court of law, and the estimated delivery date shall be extended accordingly.
We will not be liable for any damages or penalties whatsoever, whether direct, indirect, special or
consequential, resulting from our failure to perform or delay in performing unless otherwise agreed
in writing by an authorized officer.

Defective Merchandise

All items damaged due to shipping must be reported immediately to UPS. 1-800-PICK UPS. Keep all boxes
and packing materials. All other breakage must be reported to New Dimensions Customer Service within
5 days. A credit will be issued or merchandise will be replaced.

We always do our best to ship your product correctly. If we have made a mistake regarding your order;
please notify our Customer Support Staff within 5 days of the order's arrival. We will work quickly to
remedy any mishaps. Returns cannot be accepted without prior approval. If you need to make a return, it
is imperative that you receive a return authorization number from our Customer Support Staff and promptly
return the product(s). Otherwise we cannot grant credit for returned items.

Special Handling

We will try to accommodate your special requests. Please call 800.536.5647 for customer service.

Privacy Policy

We are committed to protecting your privacy. At New Dimensions, we pledge to treat your private,
personal, and business information the way we'd want you to treat ours: with the utmost care and
respect. All of your transactions are protected by powerful SSL encryption software. This means
your credit card number; name; address and phone number cannot be read as the information travels
over the Internet. To ensure that your information is even more secure, once we receive your credit
card information, we process it on a server that isn't accessible from the Internet. We do not sell,
trade, or rent your personal information to others.

Use Of Site

Users of the Site represent and warrant that they shall use the Site only for lawful purposes and that in
the course of using the Site they shall comply with all applicable laws, statutes, ordinances and regulations
and shall not: (a) post, transmit or distribute unsolicited advertising or marketing materials; (b) copy, sell
or otherwise exploit for commercial purposes any portion of the Site; (c) use the Site to gain or attempt to
gain unauthorized access to any computer system; (d) copy, reproduce, modify, create derivative works or publicly
display any Information or content from the Site; (e) use or collect User e-mail addresses or other User
information, ratings or postings, or perform any data extraction or data mining; (f) impose a disproportionate
or unreasonably large load on the Site, Services or the infrastructure of or (j) use any,
computer programming routine, file or device to damage or interfere with the operation of the Site.

Copyrights & Trademarks

All materials and images used on or any web site owned, operated, licensed or controlled by
New Dimensions ("Sites") are owned or licensed by New Dimensions. You are hereby given permission to download and/or
print a copy of information or the materials from these Sites for your non-commercial use only provided that any such
copy keeps intact all copyright and other proprietary notices and any disclaimers contained therein. Except as
specifically provided to the contrary in this Agreement, no material from these Sites may be copied, reproduced,
republished, uploaded, posted, transmitted, mirrored, hyperlinked or distributed in any way. Modification of the
materials or use for any other purpose is (i) a violation of New Dimensions copyright and other proprietary rights,
(ii) expressly prohibited by law, and (iii) may result in civil and criminal penalties.

Terms and Conditions, pricing, and product descriptions are subject to change without notice.